IT outsourcing with clear ownership and long-term operational responsibility.
We act as an external IT team or strengthen your existing team. HelpDesk, infrastructure, security and change management remain connected under one operational model.
For companies that need a complete IT function without building a large internal team.
The service can cover the full environment or selected areas where internal capacity or specialist expertise is missing.
You do not have a full internal IT team.
Your internal IT needs specialist support and backup.
You want one accountable partner instead of multiple disconnected suppliers.
You need predictable support and a long-term roadmap.
One operational model across users, infrastructure and suppliers.
We define responsibilities, escalation paths and service boundaries so that requests do not disappear between suppliers.
The operating model can include HelpDesk, administration, security, procurement support and coordination of third parties.
- HelpDesk
- Infrastructure operations
- Vendor coordination
- Access and identity management
- Operational reporting
Outsourcing should improve the environment, not only keep it running.
Recurring incidents, technical debt and security gaps are converted into a prioritised improvement plan.
This creates a path from reactive support to a stable and documented IT environment.
- Technology roadmap
- Security improvements
- Lifecycle planning
- Standardisation
- Budget priorities
Prostředí, kde neseme dlouhodobou technickou odpovědnost.
Selected business references from IT operations, support and security. The exact scope varies by client environment.
SurGal Clinic
NIS2 readiness, professional advisory services, infrastructure modernisation and migration of key systems.
Proex 2000
Migration to Microsoft 365 and cloud services, including the design and implementation of a long-term managed ICT architecture.
Kentigen
Initial ICT audit, environment restructuring and implementation of security processes aligned with ISO 27001.
Frequently asked questions.
The exact scope always depends on your environment, responsibilities and target state.
Can outsourcing replace internal IT?+
Yes, or it can complement an existing internal team. The model depends on responsibilities and business needs.
How is support organised?+
Requests are handled through agreed channels, typically HelpDesk, with priorities and escalation rules.
Do you manage third-party suppliers?+
Yes, supplier coordination can be part of the agreed scope.
Can the scope change over time?+
Yes. The service is designed to evolve with the company and its infrastructure.
Discuss IT outsourcing
Briefly describe the current state and your goal. We will suggest how to start and what makes sense to address first.
helpdesk@qanattar.com