Webchat for customer communication and support.
A custom communication solution that can connect the website, internal workflows and support. We design it as an operational component, not just a floating chat bubble.
One place for fast customer communication.
Webchat can be the first contact point, support service selection or act as an interface for customer support.
Context matters: who owns the message, how it is handed over, what is recorded and what process follows.
- Customer webchat
- Internal handover
- Notifications
- Conversation history
- HelpDesk integration
A custom solution can connect to your systems.
Where an off-the-shelf widget is not enough, the solution can include authentication, routing rules, CRM or HelpDesk integration and other automation.
As with other Qanattar projects, deployment, versioning and operational maintenance are part of the design.
- API integration
- Authentication
- Request routing
- HelpDesk / CRM
- Monitoring and logging
Frequently asked questions.
Is Webchat a finished product or a custom solution?+
It is a Qanattar product foundation that can be adapted to the project.
Can it integrate with HelpDesk?+
Yes. The specific integration depends on the HelpDesk system and workflow.
Can it be used for internal support?+
Yes. It can also support internal communication or service workflows.
Do you provide operations as well?+
Yes. Deployment and ongoing operations can be included in the project.
Discuss Webchat
Briefly describe the current state and your goal. We will suggest how to start and what makes sense to address first.
helpdesk@qanattar.com